Service Ambassador

This position is responsible for producing high quality service by facilitating our customers visiting branches, assisting them in the transition process from conventional banking to digital banking in order to improve the overall customer experience.

Some of the key responsibilities include:

• Efficiently direct and manage branch traffic by ensuring that all customers are served within the defined timelines. This includes complete customer complaint management as per defined guidelines
• Develop new prospects and interact with existing customers to increase  sales of the banks’ products and/or services by being as a focal point for all customers walking in the branch
• Ensure all walk-ins are acknowledged and provided basic products’ features and services information and effectively managed
• Proactively assist customers in opening bank accounts, cross sell and promoting retail banking products
• Educate walk-in customers about Digital Banking channels (e.g. Alfa etc.)